itel has recently made a significant improvement to its after-sales service by extending the warranty period for its feature phones in Sub-Saharan Africa [SSA] markets. Previously, the warranty lasted for 12 months, but now it has been extended to 24 months. This decision not only distinguishes itel from its competitors but also highlights its strong commitment to offering reliable services and support to its customers in the region.
Since its inception in 2008, itel has been deeply entrenched in the SSA markets for over 15 years. Its mission has consistently been to support the quality of its products and foster long-lasting connections with its customers. The feature phones itel offers are designed to be affordable and practical, meeting the varied needs of users in smaller cities and towns across SSA. Moreover, itel places a high priority on the quality of its products, making sure they can withstand drops and water exposure. This focus on quality and durability has led itel to be recognized as the top feature phone brand globally and in SSA for five years in a row.
The enhancement of the warranty period is a clear indicator of itel’s role as a leader in the global smart life sector and demonstrates its ongoing commitment to customer satisfaction and loyalty. itel continues to set new standards of excellence by offering dependable and budget-friendly products and services in emerging markets.
