SeamlessHR, a leading HR and payroll technology firm in Africa, hosted a roundtable with C-level executives to discuss the transformative factors in Kenya’s financial services sector, particularly amid significant technological advancements. The Central Bank of Kenya identified emerging ‘hybrid risks’ such as cybercrime and climate change affecting the sector. The event, led by SeamlessHR’s CEO, Dr. Emmanuel Okeleji, aimed to foster dialogue and actionable insights for sustainable growth and innovation.
Dr. Emmanuel stressed the need for financial institutions to adopt technology solutions to enhance business efficiency and operations. He noted that banks will persist but must evolve with technological innovations. Kenya’s ICT and Digital Economy Secretary, Ms. Mary Kerema, emphasized the government’s commitment to expanding ICT infrastructure to support the financial services industry, highlighting the role of AI in enhancing customer responsiveness.
The meeting saw participation from executives of Kenya’s top financial institutions, including NCBA Bank, Old Mutual East Africa, Co-operative Bank, SBM Bank, and AAR Insurance. Discussions centered on using technology and innovative strategies to advance the sector. Phillip Thigo [MBS], the Special Envoy on Technology, mentioned the impact of AI in automating repetitive tasks and enhancing public and private sector services.
To leverage data effectively, stakeholders should invest in AI technologies, hire data scientists, and establish robust data governance frameworks. SeamlessHR continues to support African financial institutions with its products, present in several African countries and expanding further.
