NCBA has experienced sustained growth, with a notable increase in operating income to 16 billion and a 30.9% reduction in loan impairment charges year-over-year. This is complemented by a 12% rise in operating expenses due to a focus on cost efficiency.
“NCBA’s diversified model has shown growth and resilience, with significant contributions from our digital business and stable performance from regional banking subsidiaries in Uganda, Tanzania, and Rwanda.” These subsidiaries and non-banking entities like the Investment Bank contributed 11% and 4.9% to group profitability, respectively.” stated John Gachora, Group Managing Director
NCBA has been recognized as Kenya’s second fastest-growing brand by Brand Finance, demonstrating its commitment to enhancing customer experience. Gachora highlighted the bank’s leadership in asset finance with a 35% market share and its regional expansion to 114 branches.
In collaboration with Strathmore Business School, NCBA’s Enterprise Development Programme supports SME growth, equipping business owners with essential skills. The bank also disbursed KES 232 billion in digital loans, supporting over 60 million customers through platforms like LOOP, Mshwari, and Fuliza.
NCBA’s “Change The Story” platform is advancing its 15 Sustainability Commitments through partnerships, impacting over 100 students with scholarships, 10,000 golfers through regional tournaments, and supporting green initiatives including a USD 50 million facility for women’s economic empowerment.
Gachora concluded, “We are optimistic about the impact of current economic policy interventions and remain dedicated to achieving sustainable growth and shareholder value in the final year of our strategic cycle.”
