Airtel’s innovative ‘Customer Care on Wheels’ exemplifies the company’s dedication to enhancing customer engagement. This mobile customer service initiative, launched in Kisumu, Western Kenya, brings Airtel’s services closer to subscribers.
The custom-built bus, staffed with skilled customer experience executives, offers a comprehensive range of services like SIM card replacements, plan upgrades, query resolutions, airtime top-ups, and more. Significantly, it extends the company’s customer service reach, especially benefiting those in remote areas or with limited access to traditional customer care centers.
This initiative, reflecting Airtel’s commitment to customer satisfaction, plays a crucial role in improving access to telecommunications, fostering financial inclusion, and elevating overall quality of life. The ‘Customer Care on Wheels’ bus is a testament to Airtel’s ongoing commitment to providing exceptional and convenient customer support.