Temenos, the banking technology provider, today released findings from a global survey of 420 business and technology leaders that sheds light on how financial institutions plan to use Generative AI – Gen AI.
Key Findings
- 75 percent of banks are testing or rolling out Gen AI; 36 percent are already deploying it and 39 percent are assessing use-cases.
- Nearly 43 percent of those deploying or evaluating Gen AI will raise their investment this year.
- Efficiency tops the agenda. Banks see Gen AI primarily as a way to streamline operations, followed by improving customer experience and driving growth.
Risk concerns remain high.
- 86 percent worry about data protection.
- 60 percent cite legal and compliance hurdles.
- 59 percent are uneasy about “hallucinations,” or inaccurate AI outputs.
- 73 percent believe the next wave, Agentic AI, which can act autonomously will reshape banking.
Executive Insight
“Banks are excited about Gen AI’s potential to cut costs and delight customers, but data privacy, compliance and accuracy can’t be ignored,” said Isabelle Guis, Chief Marketing Officer at Temenos. “AI is not a silver bullet—human oversight is essential to build trust. Temenos is helping institutions adopt AI responsibly with secure, scalable solutions.”
Temenos offers flexible deployment cloud, SaaS or on-premises to fit each bank’s strategy. Its recent collaboration with NVIDIA brings on-prem Gen AI capabilities that deliver speed and precision without sacrificing data control. Internally, Temenos is also using AI to boost its own productivity and streamline operations.
