VFS Global, a leading provider of visa services, is at the forefront of revolutionizing the travel industry through digital innovation. Leveraging artificial intelligence [AI], machine learning, and data analytics. The company is paving the way for Smart Borders, offering travellers more convenient, secure, and personalized experiences.
Smart Borders Concept
According to Alok Singhal, Head of Sub-Saharan Africa at VFS Global, the demand for digital travel solutions has surged in recent years. “The concept of Smart Borders is more than a testament to technological progress. It mirrors the shifting ethos of global travellers, an increasingly eco-conscious demographic. These travellers are not just transforming business operations but also becoming more eco-conscious by looking to travel sustainably and creating meaningful travel experiences,” says Singhal.
Although change is afoot, the technology era also comes with its challenges. The need to secure algorithms and data sets is just one of them. It is critical to have an end-to-end security approach. This ensures every step of the process – from data collection to storage and usage – is robust against potential breaches.
Data Security
VFS Global is addressing the challenges posed by these technological changes, including data security. With its robust end-to-end security solutions, the company ensures the safe handling of data throughout the travel process. One of its key innovations, the eVisa service, allows travellers to apply for visas from the comfort of their homes. This solution, used by ten sovereign governments, combines convenience with enhanced security.
VFS Global’s commitment to innovation is evident in its successful development of robust eVisa platforms for ten sovereign governments. The company’s highly secure and intelligent solutions have enhanced the visa application process for travellers worldwide.
“2023 marked a significant milestone in this digital transformation journey. Services like Visa At Your Doorstep and Premium Lounge saw a surge in demand. Reflecting a growing consumer preference for convenience and safety. As a technology-led organisation, we consistently try to stay at the forefront of digital innovation. Strategically using AI to enhance processes and meet the specific needs of clients and governments. VFS Global recognises the tremendous potential of Africa and remains deeply committed to supporting the continuing development of travel and tourism to and from the continent.” says Singhal.
Explore How VFS Leverages AI for Secure, Efficient Visa Services
Personalized Visa Services
Early 2024 travel data shows promising trends. With visa volumes for applications processed via VFS Global in Kenya already reaching 80% of the 2023 numbers. Saudi Arabia, Canada, and China remain popular outbound destinations from Kenya. While Schengen countries like Italy and The Netherlands continue to attract travellers.
Travel trends from South Africa in 2023 also witnessed significant growth. In 2023, total visa applications processed at the VFS Global Visa Application Centres in Kenya witnessed a 61% increase over 2022. These trends provide insight into travel patterns and underscore the effectiveness and acceptance of personalised services that leverage the highly secure solutions developed by VFS Global. It reflects the 35% increase in applications processed globally via VFS Global in 2023.
The World Travel & Tourism Council [WTTC] report in collaboration with VFS Global highlights the immense potential of the African Travel & Tourism sector. Which could potentially add US$168 billion to the African economy and create over 18 million new jobs.
As the travel industry continues to evolve, VFS Global remains committed to driving digital transformation and delivering exceptional services to travellers and governments alike.
